Terms of Service
Last updated: 1 January 2025
These Terms of Service (“Terms”) govern your access to and use of the website thelocalonswanau.space and any accommodation and hospitality services supplied by The Local On Swan Pty Ltd. By using this website, requesting a quote, or making a booking with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Who We Are
The Local On Swan Pty Ltd (ABN ) operates under the trading name The Local On Swan. We provide accommodation and hospitality services in Melbourne, Victoria, Australia, including short-stay accommodation coordination, guest management, and related hospitality support services. References to “we”, “us” and “our” mean The Local On Swan Pty Ltd; references to “you” and “your” mean the person or entity using our website or engaging our services.
2. Our Services
We offer accommodation and hospitality services as described on our Services page. The specific scope, inclusions, dates, and fees for any engagement will be set out in a written quote or booking confirmation provided by us. Where a written quote or booking confirmation conflicts with these Terms, the quote or booking confirmation will prevail to the extent of the inconsistency for that engagement.
3. Quotes and Bookings
- Quotes provided by us are valid for 14 days from the date of issue unless otherwise stated in writing.
- A booking is only confirmed once we have issued a written booking confirmation and any required deposit or payment has been received.
- Availability of accommodation is subject to change until a booking is confirmed in writing.
- You are responsible for ensuring that the details in your quote and booking confirmation (including dates, guest numbers, and service inclusions) are accurate before confirming.
4. Payments
- Payment terms, including deposits and balance due dates, will be set out in your quote or booking confirmation.
- All prices are in Australian dollars (AUD) and include GST where applicable, unless otherwise stated.
- We may suspend or cancel a booking if payments are not received by the due date, in accordance with the cancellation provisions below.
5. Cancellations, Changes and Refunds
- Cancellation and amendment conditions will be set out in your quote or booking confirmation.
- We may need to change or cancel a booking due to circumstances beyond our reasonable control (including property damage, safety concerns, or government restrictions). Where this occurs, we will offer a rescheduled booking, alternative accommodation of comparable standard, or a refund of amounts paid for services not supplied.
- Where you cancel a confirmed booking, any refund will be calculated in accordance with the cancellation terms in your booking confirmation and our reasonable costs already incurred.
6. Guest Responsibilities
When using any accommodation arranged by us, you and your guests agree to:
- Treat the property with care and respect, and report any damage promptly.
- Comply with the house rules provided with your booking confirmation, including any rules regarding noise, smoking, pets, and maximum occupancy.
- Not use the property for any unlawful purpose or for parties or events without prior written approval.
- Be responsible for the reasonable cost of repairing or replacing damage caused by you or your guests, other than fair wear and tear.
7. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable law in Australia that cannot be excluded, restricted, or modified by agreement.
Our services come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Limitation of Liability
To the fullest extent permitted by law, and subject always to section 7 (Australian Consumer Law):
- We exclude all implied warranties, conditions, and representations not expressly set out in these Terms or your booking confirmation.
- We are not liable for indirect, incidental, special, or consequential loss or damage, or loss of profit or revenue, arising from your use of this website or our services.
- Where liability cannot be excluded, our total aggregate liability arising in connection with any engagement is limited, at our option, to the resupply of the relevant services or the payment of the cost of resupplying those services.
9. Website Content and Availability
Content on this website is provided for general information only. While we take reasonable care to keep information accurate and current, we do not warrant that the website will be available uninterrupted or error-free, or that content is complete or up to date at all times. Details such as pricing, availability, and service descriptions may change without notice until confirmed in a written quote or booking confirmation.
10. Intellectual Property
All content on this website, including text, graphics, logos, and design, is owned by or licensed to The Local On Swan Pty Ltd and is protected by Australian and international copyright laws. You may view, download, and print pages from this website for your personal, non-commercial use only. Any other reproduction, distribution, or use of website content without our prior written consent is prohibited.
11. Third-Party Links
This website may contain links to third-party websites. These links are provided for convenience only and do not constitute endorsement of the content, products, or services on those websites. We are not responsible for the content or practices of third-party websites, and we encourage you to review their terms and privacy policies.
12. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these Terms. By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
13. Governing Law
These Terms and any dispute arising out of or in connection with them are governed by the laws of Victoria, Australia, and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
14. Changes to These Terms
We may update these Terms from time to time by publishing a revised version on this website. The revised Terms take effect on publication. The version of the Terms that applies to your engagement is the version in effect at the time your booking is confirmed, except where a later version is required by law.
15. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
16. Contact Us
If you have any questions about these Terms, please contact us by email at ceo@thelocalonswanau.space, or via our Contact page. We aim to respond to all enquiries within two business days.